Longtop JP Auto Parts supplies 100% genuine OE automotive parts for professional buyers, including importers, distributors, wholesalers, workshops, fleet operators, and repair businesses.
Because OE automotive parts are ordered, prepared, checked, packed, and exported according to specific OE numbers, quantities, and buyer requirements, our return policy is strictly limited.
Please confirm OE numbers, vehicle application, quantities, and order details carefully before payment.
1. B2B Orders Are Generally Final
All orders are treated as final once they have been confirmed, prepared, packed, or shipped.
We generally do not accept returns, exchanges, cancellations, or refunds for:
- Incorrect OE number selection by the buyer.
- Incorrect vehicle fitment information provided by the buyer.
- Buyer ordering errors.
- Parts no longer needed by the buyer.
- Change of mind after order confirmation.
- Local market demand changes.
- Import delays, customs delays, import duties, taxes, or clearance issues outside our control.
- Damage caused after delivery, improper storage, incorrect installation, modification, misuse, or vehicle-related faults.
As a B2B supplier, we strongly recommend that buyers verify all OE numbers and fitment details before confirming an order.
2. Order Cancellation Before Shipment
A cancellation request may be considered only before the order has entered procurement, picking, packing, or export preparation.
Once parts have been sourced, reserved, prepared, packed, or assigned for shipment, cancellation may not be possible.
Where a cancellation is exceptionally approved, any supplier cost, bank charge, payment processing fee, currency loss, handling cost, or restocking cost may be deducted from the refundable amount.
3. Seller Error or Incorrect Shipment
We will review claims only where Longtop JP Auto Parts has made a clear shipping error, such as:
- The OE number shipped does not match the confirmed order.
- The quantity shipped is materially different from the confirmed order.
- A product was shipped incorrectly due to our verified packing or dispatch error.
Claims must be reported within 7 calendar days after delivery.
To review a claim, please provide:
- Order number or quotation reference.
- Clear photos of the outer carton, shipping label, part label, packaging, and received item.
- Photos showing the OE number on the item and packaging.
- A clear written explanation of the issue.
- Unboxing video where available.
We may request additional evidence before making a decision.
4. Conditions for Any Approved Return
No item may be returned without our prior written approval.
Any approved return must meet all of the following conditions:
- The item must be brand new, unused, uninstalled, and undamaged.
- Original manufacturer packaging, labels, seals, and part numbers must remain intact.
- The item must not have been modified, repacked, relabeled, or exposed to damage.
- The return must include the written return authorization provided by us.
Unauthorized returns may be refused, returned to the sender, or held at the buyer’s expense.
5. Return Shipping Costs
Where the error is verified to be caused by Longtop JP Auto Parts, we will discuss the appropriate solution, which may include replacement, credit, partial refund, or reimbursement of reasonable return shipping costs.
For any return approved for reasons not caused by us, the buyer is responsible for:
- International return freight.
- Insurance.
- Customs charges.
- Import duties and taxes.
- Bank charges.
- Restocking or handling fees.
- Any loss caused by damaged, incomplete, or non-resalable returned goods.
Original shipping charges are generally non-refundable.
6. Refund Method and Timing
Where a refund is approved, it will normally be issued through the original payment method or another mutually agreed business payment method.
Refund timing may depend on payment provider processing times, banking procedures, currency conversion, and any necessary inspection of returned goods.
We may offer a replacement shipment, credit note, partial credit, or refund depending on the specific case.
7. Transit Damage and Shipping Issues
Please inspect cartons and goods promptly upon delivery.
If there is visible shipping damage, shortage, or carton damage, please:
- Take clear photos before opening where possible.
- Record an unboxing video.
- Note visible damage with the carrier when applicable.
- Contact us within 7 calendar days of delivery.
We will assist with evidence collection and carrier communication where appropriate. Final compensation for transit damage may depend on carrier liability, shipment insurance terms, and the condition of the shipment upon delivery.
8. Fitment Responsibility
OE automotive parts must be selected based on confirmed OE number, VIN information, chassis code, engine code, production year, vehicle configuration, and market specification where applicable.
Fitment information supplied on the website, quotation, catalog, or communication is provided as a reference unless specifically confirmed against a complete VIN or official OE data source.
The buyer remains responsible for confirming final fitment before installation or resale.
9. Contact Us Before Purchase
For large orders, mixed OE orders, VIN verification, or uncertain fitment, please contact us before payment.
We are happy to help verify OE numbers, packaging details, quantities, and available stock before the order is confirmed.
10. Contact Us
For order issues or incorrect shipment claims, please contact us first before returning any goods.
Email: [email protected]
WhatsApp: +8617339320174
Company: Longtop JP Auto Parts
Location: Guangzhou, China